+91 99807 30615 Bengaluru · Hyderabad · Chennai
Global Capability Centers
Global Capability Centers · India

Global capability,
engineered.

We help enterprises design, build, operate and transform Global Capability Centers in India — across strategy, entity setup, talent, operations and AI-led transformation. You own the capability, the people and the intellectual property.

0
GCCs operating in India
0
Professionals employed
0
Annual revenue (FY24)
0
Typical cost advantage

Market data · NASSCOM & Zinnov, FY2024–25

 01 · Why a capability center

Not outsourcing. Ownership.

A Global Capability Center is a captive hub an enterprise owns and governs — offshore, nearshore or right-shore — to deliver strategic, high-value work across technology, engineering, analytics, finance and operations.

Unlike traditional outsourcing, the roadmap, the people and the intellectual property stay yours. Modern GCCs have moved well beyond cost arbitrage into product ownership, R&D and AI. They are strategic assets, not cost centers.

 02 · What we do

Six capabilities across the full lifecycle.

From the first business case to an AI-first hub and beyond — we advise, build, run and transform, then hand over on your terms.

01

Advisory & Strategy

Decide whether, where and how — grounded in your economics, not a benchmark deck.

  • Business case
  • Operating model
  • Location benchmarking
  • Cost modelling
  • Readiness assessment
02

Entity & Setup

A compliant, ready-to-run center — from legal entity to secure infrastructure.

  • Legal entity
  • Statutory compliance
  • Facilities & IT
  • Security
  • DPDP readiness
03

Talent & Workforce

The leadership and teams that make it work — attracted, hired and retained.

  • Executive search
  • Recruitment & RPO
  • Employer branding
  • Payroll & EOR
  • L&D & retention
04

Transition & Operations

Work moved in cleanly, then run to standard, day after day.

  • Process migration
  • Knowledge transfer
  • Managed run
  • KPI & SLA governance
  • Zero-trust security
05

Transformation & AI

From cost center to an AI-first value engine that leads global work.

  • Centers of Excellence
  • GenAI & agentic AI
  • Automation / RPA
  • Platform engineering
  • Responsible AI
06

Exit & Transfer

A clean handover on your terms — or continued managed operation.

  • Ownership transfer
  • Carve-out support
  • Managed-run continuation
  • Transition governance
 The lifecycle

Assess to steady state, in five moves.

01

Assess

Business case, feasibility, location benchmarking and operating-model design.

02

Establish

Legal entity, compliance, facilities, IT and leadership hiring.

03

Operate

Transition, knowledge transfer, managed run and KPI governance.

04

Transform

Centers of Excellence, AI enablement and platform engineering.

05

Transfer

Clean handover of ownership — or continued managed operation.

 03 · Scope & structure

What your center runs, and how it is built.

Functions a GCC can house

Modern centers own end-to-end capability — far beyond back-office support.

Software & Product Engineering
Engineering R&D (ER&D)
Data, Analytics & AI / ML
Finance & Accounting
Cybersecurity & Risk
Customer Experience & Operations
Procurement & Supply Chain
HR & Shared Services

Engagement models

We shape the commercial and control model around your risk appetite and pace.

BOT — Build · Operate · Transfer
A partner builds and runs the center, then hands a mature operation back to you.
BOTT — Build · Operate · Transform · Transfer
BOT with a transformation phase before ownership passes across.
JV — Joint Venture
Shared-risk partnership with aligned objectives and rewards.
Hybrid — Assisted Build
You own and lead; setup and maturity are accelerated where it counts.
Managed / GCCaaS — as a Service
Entity, infrastructure and hiring provided; you keep leadership and vision.
 04 · Where to build

India's capability map.

Six metros anchor roughly 90% of the ecosystem, each with a distinct talent character — with fast-emerging tier-two hubs behind them.

BengaluruAI, SaaS, product engineering and R&D — the country's largest GCC hub.Innovation capital
HyderabadBFSI, pharma and life sciences, data and analytics at scale.Data & pharma
PuneAutomotive, engineering R&D and industrial software.ER&D & automotive
ChennaiAutomotive engineering, manufacturing and BFSI operations.Engineering & mfg
Delhi NCRBFSI, consulting and large-scale product & platform work.BFSI & consulting
MumbaiBanking, financial services and insurance operations.Financial services

Tier-two cities — Coimbatore, Kochi, GIFT City (Ahmedabad), Jaipur and Indore — are attracting a growing share of new, cost-efficient "nano-GCCs." 100% FDI is permitted under the automatic route, with SEZ tax incentives available.

 05 · The shift underway

The mandate is now AI-first.

Capability centers are moving from cost arbitrage to innovation arbitrage — and the gap between AI leaders and laggards is widening fast.

0
of GCCs are scaling GenAI
0
investing in agentic AI
0
say GCCs go beyond cost
0
at advanced AI maturity

Sources · EY GCC Pulse 2025, Zinnov, NASSCOM

 06 · Insights

What we are thinking about.

Considering a capability center?

Whether you are weighing the business case, choosing a location, or scaling a center you already run — the first conversation is with a principal, not a form.

Start a conversation
 Get in touch

Tell us what you are trying to do.

Share where you are — exploring, setting up, or scaling — and we will come back with a considered point of view.

TSMT · Global Capability Centers
#4/02, 15th Cross, 2nd Block, South End Circle,
Jayanagar, Bengaluru 560 011
+91 99807 30615

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